Terms of service
Good service doesn't need fine print. These are the plain terms behind every Astraleaf booking — free estimates, prices confirmed before we start, and a promise to make it right if anything falls short of the Astraleaf standard.
1. Estimates and final prices
The instant estimates on this website (the home cleaning estimator and the BBQ calculator) are good-faith guides based on the details you select. The final price is confirmed with you before any work begins — by phone, WhatsApp, or at your door — and once we've confirmed a price for an agreed scope of work, that's the price. If a job turns out to need more than the estimate assumed (for example, a space larger than described or a condition beyond normal wear), we'll tell you before proceeding. You will never be surprised by a number after the work is done.
2. Bookings and confirmation
A booking is a real appointment once the owner confirms the date and time back to you in writing or by call. Until then, a form submission or message is a request, and we'll respond quickly during business hours. For recurring cleans, the same rule applies to each visit window we agree on.
3. Payment
We take payment as agreed at booking — typically e-transfer or cash, on the day of service. Prices include the work described in your confirmation. For larger or commercial jobs, we'll agree on any deposit or staged payment schedule in writing before starting.
4. Changing or cancelling
Life happens. If you need to move or cancel an appointment, tell us as early as you can — we're a small owner-led team, and your notice lets us offer the slot to another customer. We'll always extend the same courtesy to you if an emergency ever forces us to reschedule, and we'll never quietly skip a visit.
5. Our satisfaction promise
If something isn't right, tell us. We stand behind the standard you see across this website: if a completed clean falls short of what was agreed, we'll come back and make it right. We'd far rather fix a problem than lose your trust — every customer relationship matters to a growing company.
6. Access and safety
For us to clean properly we need reasonable access to the spaces in your booking, running water and power where the service requires them, and a heads-up about anything fragile, valuable, or hazardous. Please secure pets where needed and let us know about any special instructions in advance so we can plan for them.
7. This website
Estimates and content on this site are provided in good faith and may be updated as our services evolve. Imagery represents the standard of work we aim for. You're welcome to share links to this site; please don't reuse our text, photography, or brand marks without permission.
8. Contact about anything
Questions, concerns, or a frank conversation about any of these terms — reach the owner directly:
- Email: info@astraleafcleaning.ca
- Phone / WhatsApp: (437) 961-0577
Last updated: October 2026.